Agreement and scope
These terms are between Zadok Enterprise, Netherlands, trading as Tembrel ("we" or "us"), and the business customer or authorized user who accepts them. They cover the Tembrel website and services made available subject to these terms. You must have authority to bind the business when accepting on its behalf. Business accounts are for adults acting for a business.
Viewing the website or using its local demo does not purchase a subscription or create a paid-service commitment. Service access is subject to the offer and terms actually accepted. A separately agreed written customer agreement or order form controls a conflict with these public terms; agreed data-processing terms control the processing they cover. These terms are not an SLA or a substitute for a required data-processing agreement.
The service and website
Tembrel helps menu-led food-service businesses use their menu knowledge to provide recommendations and answer guest questions. The business supplies menu facts, house notes and pairings, and configures its guest experience.
Tembrel does not replace the customer's website, ordering system, checkout, reservations or staff. The host website or application owns its cart and staff handoff. A recommendation is not an order confirmation.
The website's Fennel & Ash example is fictional and its text and voice sequence is simulated. An accepted demo request is an enquiry, not a confirmed appointment, subscription or account. The form confirms receipt only after server acceptance; local development explicitly identifies its isolated handling and does not send email.
Accounts and customer responsibilities
Use only accounts and locations you are authorized to access. Keep account information accurate, protect credentials, use available security controls and promptly report suspected compromise. The business manages staff permissions and should remove access when it is no longer needed.
You are responsible for the content and configuration you provide, including menu accuracy, prices, availability, allergen and dietary information, and notices to staff and guests. Keep information current and have the rights and lawful authority needed to provide it. Tembrel does not independently verify every menu fact.
Use the service within agreed technical and commercial limits. Fees, subscription periods, renewal and payment arrangements apply only when agreed in an order or other customer agreement. These public terms do not create an automatic renewal or a fee for a local preview.
Acceptable use
Do not use Tembrel to break the law, infringe others' rights, mislead guests, distribute malicious code or submit content you have no right to use. Do not bypass access controls or quotas, obtain another customer's data, interfere with availability, probe systems without authorization or use service outputs to make unsupported safety claims.
Do not request unnecessary sensitive personal information through menu questions or upload payment-card credentials. Do not use the service as an emergency, medical or allergy-safety system. Security research must not access another person's data or disrupt the service; contact us to coordinate an authorized test.
Content and intellectual property
You retain your rights in the menus, notes and other content you provide. You give Tembrel the limited permission needed to host, reproduce, format, transmit and process that content to supply, support and secure your configured service, including use of relevant service providers. This permission does not transfer ownership or authorize unrelated advertising use. Personal data remains subject to the applicable processing terms.
Tembrel and its licensors retain their rights in the software, website and branding. Your right to use the service is limited to the agreed access; it does not transfer the underlying technology. Third-party and open-source components remain subject to their applicable licenses. Nothing here restricts rights that applicable law does not allow us to restrict.
AI output may not be unique or protected by intellectual-property rights. We do not promise exclusive rights in generated wording or permission to use third-party material merely because it appears in an answer.
Recommendations and safety
Deterministic pairings and AI-assisted questions are different mechanisms. AI answers can be inaccurate, incomplete or unsuitable, even when based on supplied menu knowledge. The business must review the information it provides and the way recommendations are presented, and maintain a route for guests to reach staff.
Guests should confirm allergy, dietary, ingredient and other safety-sensitive information directly with the business's staff. Tembrel is not a substitute for that verification and does not guarantee that a dish is safe. Automated answers must not be used as the sole basis for a decision that could affect someone's health or safety.
Third-party services
You choose whether to connect supported third-party services and must have authority to authorize the connection. Those services may have separate terms, fees, privacy practices and availability limits. Integration code or a demonstration does not establish that a provider has approved a connection or that a feature is available under your agreement.
We are responsible for our own service and obligations. We cannot control an independent provider's changes or outages. A customer's direct integration is distinct from a provider Tembrel engages to process data on its behalf; our applicable data-protection obligations are not displaced by this section.
Privacy and confidentiality
The Privacy Policy describes our own processing and explains the distinction from customer-directed processing. Before using Tembrel to process personal data on a business's behalf, the parties must have the required written processing terms, including the DPA when incorporated in the customer agreement, in place. Customers must give appropriate notices and establish the lawful basis for their processing. These public terms do not appoint every available integration as a subprocessor.
Each party must protect non-public business, technical and customer information received from the other where it is marked confidential or would reasonably be understood to be confidential. Use it only for the agreed relationship and disclose it only to people who need it and are subject to suitable confidentiality duties.
This duty does not cover information lawfully public, independently developed, already lawfully known or lawfully received without restriction. A legally required disclosure is permitted, limited to what is required and with notice where lawful. Personal data remains protected under applicable law and processing terms even where a confidentiality exception applies.
Availability, changes and maintenance
We use reasonable care and skill in providing the service. Maintenance, incidents and third-party failures can interrupt access. No uptime percentage, response-time commitment or service credit is promised unless separately agreed.
We may improve or change features and take necessary security measures. For a material reduction to an agreed paid service, we will give reasonable notice and address the effect under the customer agreement and applicable law. Urgent security or legal action may need to happen without advance notice. Keep copies of business-critical source content rather than treating the service as your only archive.
Suspension and ending access
We may restrict access where reasonably necessary to address a material breach, unauthorized activity, security risk or legal requirement. We will limit the restriction where practicable, explain it unless prohibited or unsafe, and provide a reasonable opportunity to resolve a remediable issue. We will restore access when the reason for the restriction has been resolved.
You may stop using the website at any time. Ending a service relationship follows the applicable customer agreement and mandatory law. Organization offboarding disables access and revokes sessions but is not itself a complete deletion process or a contractual cancellation notice. Coordinate data return or deletion separately under the processing agreement; necessary confidentiality, payment and legal obligations survive termination to the extent relevant.
Responsibility and liability
We do not promise that all recommendations are correct, that every integration is available or that the service will be uninterrupted. This does not remove our obligation to use reasonable care and skill or any mandatory rights.
Subject to applicable law, each party is responsible for loss caused by its own breach. Neither party is responsible for remote or unforeseeable losses, and both must take reasonable steps to reduce avoidable loss. These terms do not exclude ordinary, foreseeable loss merely because it involves lost data or business interruption.
Nothing excludes or limits liability for fraud, deliberate wrongdoing, death or personal injury caused by negligence, or any liability or statutory remedy that cannot lawfully be excluded or limited. Any additional financial cap must be expressly agreed in a separate customer agreement. These public terms impose no general customer indemnity.
Law, changes and contact
These terms are governed by the laws of the Netherlands. Disputes may be brought before the competent courts of the Netherlands, except where mandatory law requires another forum or a separate written agreement provides otherwise. Nothing in these terms removes mandatory protections that apply to you.
We may update these terms and will show the update date above. Material changes to an ongoing service agreement will be communicated with reasonable notice and any acceptance required by the agreement or applicable law. Changes do not retrospectively alter accrued rights. Separate signed agreements are changed only as those agreements permit.
If a provision cannot be enforced, the remaining provisions continue to apply where they can operate fairly without it. A delay in enforcing a right is not a waiver of that right.
For questions or contractual notices, contact [email protected].
Zadok Enterprise (eenmanszaak), Netherlands. Trading as Tembrel.
KVK: 42135196
VAT: NL005523644B68
Privacy contact: [email protected]
Legal contact: [email protected]